Privacy Policy

1. Information We Collect

We may collect the following types of information when you visit our website, contact us, or engage with our services:

• Personal Information: Name, email address, phone number, and postal address when you submit an inquiry or place an order.
• Business Information: Company name, GST number, and other business details for B2B transactions.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on the site.
• Communication Records: Records of correspondence when you contact us via email, phone, or our contact form.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders for herbal, medicinal, and nursery plants.
• To respond to your inquiries and provide customer support.
• To send you relevant updates about our products, services, and promotions (with your consent).
• To improve our website, products, and services based on your feedback and usage patterns.
• To comply with legal obligations and regulatory requirements.
• To maintain records as required under MSME and other applicable Indian regulations.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted logistics and delivery partners to fulfill your plant orders.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets.
• Consent: When you have given us explicit permission to share your information.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage practices and restricted access to personal information.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site.

• Essential Cookies: Required for the basic functionality of the website.
• Analytics Cookies: Help us understand website usage patterns to improve our services.
• You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records and business transaction data may be retained as required under applicable Indian tax and commerce regulations.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: